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FAQ

Product Info

Installation & Removal

Maintenance

Support

Orders, Shipping & Returns

  • How do I know I’m ordering for the right bed length?
    We go by the figures listed on the truckmakers’ websites. The bed length is the distance between the inside of your tailgate and the bulkhead, which is the length of the cargo bed floor.  Measure twice, order once.
  • Where is my order?
    Visit the Account page where you can check the status of your order. Don't have an account? No problem. Create an account with the same email address you used during checkout.
  • Where can I buy a DiamondBack?
    Here on this website! We also have a few brick-and-mortar dealers throughout the United States and worldwide.
  • Do you offer a military discount?
    Yes. DiamondBack deeply appreciates all military men and women for their service. Active, veteran, retired, and reservist U.S. Army, Navy, Air Force, Marines, and Coast Guard personnel, plus spouses and dependents of active personnel are eligible to receive a 10% DiamondBack discount Not applicable to previous purchases, shipping and handling charges, discounted product, distributed product (Front Runner), or applicable taxes.
  • Do you offer financing?
    Yes, financing is available through . Choose Affirm during checkout to apply.
  • When do you charge my credit card?
    At the time of purchase. When you choose a credit card as your payment method, we charge your card at the time of purchase.
  • How much is shipping?
    That depends on where it’s being shipped. All of our shipping rates can be seen in the shipping & returns section of our help page.
  • Can DiamondBack ship to my house?
    Yes. In fact, we ship to houses more than to any other kind of destination. Since a delivery signature will be required, the freight carrier will call ahead to schedule a half-day appointment when they know someone will be home to sign.
  • Can I change my shipping address?
    It depends: Not if your order has already shipped. But it’s still here in Philipsburg, contact us ASAP to request the change.
  • What size box is my DiamondBack shipped in?
    DiamondBack HD and DiamondBack SE are shipped in palletized boxes that measure 79" long × 20" tall × 45" (eight-foot beds) or 39" (all other beds) wide.

    DiamondBack 270s are shipped wrapped in cardboard and palletized. Shipments measure, on average, about 75" long × 16" tall × 75" (eight-foot beds) or 60" (all other beds) wide.

    DiamondBack 180s are also shipped wrapped in cardboard and palletized. Shipments measure, on average, about 77" wide × 12" tall × 104" (eight-foot beds) or 84" (all other beds) long.
  • Does DiamondBack ship internationally?
    Yes. Most frequently, we ship to a U.S. freight forwarder of your choice, and they handle it from there. But we have also shipped many times directly overseas, sometimes straight to your door, sometimes to the closest port city, depending on the freight carrier’s capabilities. To discuss further, please contact us.

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